Privacy Policy
Last updated: 10 June 2026
Neon Kettle ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Who we are
Neon Kettle is a creative and performance marketing agency based on the Sunshine Coast, Queensland, Australia. We provide content production, advertising, and lead generation services to Australian businesses.
2. What information we collect
We may collect the following personal information when you interact with our website or services:
- Name and contact details (email address, phone number, business name)
- Information you provide when submitting an enquiry form, booking a call, or downloading a resource
- Communications between you and us, including email correspondence
- Technical information including IP address, browser type, device information, and pages visited on our website
- Information from cookies and similar tracking technologies (see Section 7)
3. How we collect your information
We collect personal information directly from you when you fill out a form on our website, send us an email, book a call, or otherwise interact with our business. We may also collect technical information automatically through cookies and analytics tools when you visit our website.
4. How we use your information
We use the personal information we collect to:
- Respond to your enquiries and provide the services or resources you have requested
- Send you marketing communications about our services, where you have consented to receive them
- Improve our website, services, and customer experience
- Comply with our legal obligations
5. Disclosure of your information
We may disclose your personal information to third party service providers who help us deliver our services. These include:
- GoHighLevel — our customer relationship management and marketing automation platform
- Mailgun — our email delivery provider
- Google — for analytics and advertising services
- Meta (Facebook and Instagram) — for advertising and analytics services
- Netlify — our website hosting provider
Some of these providers store data outside Australia. By providing your information, you consent to it being transferred to and stored in these locations. We take reasonable steps to ensure all third parties handle your information consistent with this Policy and Australian privacy law.
We may also disclose your information where required by law or to protect our legal rights.
6. Marketing communications
If you have provided your contact details, we may send you marketing communications about our services. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly using the details below.
7. Cookies and tracking
Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. This includes tools provided by Google Analytics and the Meta Pixel. You can disable cookies in your browser settings, although some parts of the website may not function correctly if you do.
8. How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure third party platforms, password protection, and reasonable physical and electronic safeguards.
No method of internet transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security.
9. Access, correction, and complaints
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. You may also make a complaint if you believe we have breached the Australian Privacy Principles.
To make a request or complaint, contact us using the details in Section 11. We will respond within a reasonable time, usually within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Neon Kettle
Sunshine Coast, Queensland, Australia
Email: brennan@neonkettle.com